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位於六本木Midtown的東京麗思卡爾頓酒店是高級飯店的代名詞這不需要多言,我們想談的是服務,The Ritz-Carlton,Tokyo如何在經營九年之後還能帶來感動人心的服務。(內文含 F.I.TV HD報導影音)

 

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挑高的大廳給人開闊之感卻不會給人冷冰冰的空曠是因為禮賓人員的微笑

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Ritz-Carlton的守則中,有一條是『我們是服務紳士與淑女的紳士與淑女』,這一條讓我感受很深刻,因為服務人員會把顧客視為是對等的關係,「您工作完成了嗎?」「今天一切順利嗎?」像朋友一樣的家常問候,會令你感到溫暖與熱情。

 

家”的味道

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當然,當你走進Club Lounge時,更能感受到如同”家”的氛圍。這個甫裝修完成的空間分為四個區域,分別是前檯接待、花園區、用餐區以及圖書館區。由於位於飯店最高樓層53樓,所以擁有絕佳的視野,天氣晴朗時,甚至可以遠眺富士山景。

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最讓人驚喜的,是這裡的下午茶服務,三層高的精緻下午茶,甜點、鹹點應有盡有

全由自己廚房手工製作的精緻點心,好吃的程度一點也不輸給一般的下午茶專門店,光是這點,就值得入住Club Level,當然更不用說,一天五餐的餐飲提供。

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如果適逢周日及周一,下午還會特別提供豎琴表演,當你風塵僕僕而來,藉由清脆悅耳的音樂,也能神奇地淨化疲憊的心,迎接入夜後Midtown醉人的景致。

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『沒有說出口的願望或需求』,也就是以提供顧客連他自己都意想不到的服務、讓顧客感動為使命。當我的Club Deluxe Room擺上春意盎然的巧克力拼盤時也許就是服務人員已觀察到我是個甜點控

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HECTOR BUSTO,Director of Rooms

 

「用心感覺,該感受氣氛的,不只是接受服務那一方。提供服務這一方,更應該五感並用,細心感受。」飯店管理層告訴我,即便是細節到床毯他們也會以三摺的方式來表現客人可能不會輕易發現卻能讓整體更添美感。

 

無敵套房景致

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由於是整個東京市區最高樓層的飯店(45F-53F)這裡的城市景觀也被譽為是全東京最佳北面是新宿區、東面是皇居;西面則是富士山或六本木之丘。

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當然,你若想飽覽東京鐵塔的浪漫氛圍,塔樓套房(Club Tower Suite)就是絕佳的選擇,無論白天黑夜,都有讓人屏息的景觀。

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最特別的是日式卡爾頓套房(Modern Japanese Suite)整間酒店只有兩間由日本設計師所設計的套房卻充滿濃厚的日式風格想像一下,當你在四十八層樓,還能擁有豪華日式床墊,兩個房間配有日本傳統的榻榻米,還有格子門來區分空間時,高層樓的和風,毫無違和感。

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廣達200平方米的總統套房(Presidential Suite),簡潔的現代設計風格,位於第53層樓,更是居高臨下,壯麗的景觀包括標誌性的東京鐵塔、富士山和六本木hill

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「令人感動的服務,其實是由內部價值觀一致的整體機制創造出來的,並非單憑運氣就能體驗。」不只是住宿而已,這是東京麗思卡爾帶給我的啟示。

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Savor the mystique of Tokyo from the city’s highest building, presenting spectacular views from newly renovated luxurious rooms and suites combined with unparalleled legendary services. 

 

New Club Lounge

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The Ritz-Carlton Club Level provides a range of exclusive Club benefits. With seven uniquely curated privileges and its personal touch, The Ritz-Carlton Club Level is the pinnacle of hospitality that will make your stay at The Ritz-Carlton, Tokyo unforgettable.

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Fully upgraded and transformed into a luxurious residence-style venue, the Club Lounge at The Ritz-Carlton, Tokyo features four new distinctly unique spaces – reception, garden terrace, dining room, and library lounge. Situated on the top floor overlooking the stunning view of Mount Fuji – each area is designed with different atmosphere for morning, day and evening.

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Harp & Chocolate Afternoon Tea(Sunday and Monday)

A special afternoon tea service for the Club level stay is offered from 3 p.m. to 4:30 p.m. every Sunday and Monday.

 

Presidential Suite

Spectacular Views of Tokyo

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Fully renovated with contemporary East-Meet-West interior style with 2,368 square feet/220 m2 in size

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A soaring location on the 53 floor

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Breathtaking views include the iconic Tokyo Tower, Mount Fuji and Roppongi Hills

 

Stylish Ample Living Spaces

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Two luxurious bathrooms, living and dining rooms with pantry.

Spacious Walk-in closet

 

Sealy bed with Fine linens and featherbeds

Plush terry robes and towels

Dedicated Club Concierge

Personal check-in and check-out services

 

Modern Japanese Suite

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Spectacular Views of Tokyo

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Fully renovated with contemporary Japanese interior style

Located high up on floors 47 and 48

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Breathtaking views include the iconic Tokyo Tower

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Stylish Japanese-Styled Rooms

Luxurious Japanese style Futon Bed

Two rooms with traditional Tatami mats and Shoji door

Plush terry robes and towels

Oversized Marble Bathroom

 

 

Tower Suite

Spectacular Views of Tokyo

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Fully renovated with contemporary east meet west interior design

Located high up on floors 49 through 51

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Breathtaking views include the iconic Tokyo Tower

 

Stylish Large Living Room and Bedroom

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Luxurious King bed

Sealy bed with Fine linens and featherbeds

Plush terry robes and towels

Oversized Marble Bathroom

 

Club Deluxe Room

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Breathtaking city views

North view: Shinjuku

East view: Imperial Palace's gardens

West view: Mount Fuji and Roppongi Hills

 

Choice of One King or Two Double Beds

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Sealy bed with Fine linens and featherbeds

Plush terry robes and towels

Oversized Marble Bathroom

 

SPA

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Situated on the 46th floor, The Ritz-Carlton, Tokyo Spa & Fitness Center offers guests the ultimate pampering, rejuvenation and restorative experience in a tranquil sanctuary. This soothing Tokyo day spa features an indoor lap pool, dry sauna, steam sauna, nine treatment rooms, one spa suite, fitness studio and more.

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東京麗思卡爾頓酒店(The Ritz-Carlton,Tokyo)

 

地址:Tokyo Midtown, 9-7-1 東京都, 日本

Tokyo Midtown 9-7-1 Akasaka Minato-ku Tokyo, Japan

電話:+81 3 3423-8000

登記入住時間: 15 : 00 ,辦理退房時間:12 : 00

 

良好印象專題採訪組

 

責任編輯:Jacky Yang(Taipei)

 

THE HOTEL (ASIAN)

Editor-in-ChiefJadon Lin(HK)

Full Senior EditorLathan Wu (HK)

Associate Senior Editor :Jacky Yang (TW)

Manager Editor : :Cathy Chao (TW)

Senior ReporterGabbana(TW)

 

採訪協力:東京麗思卡爾頓酒店(The Ritz-Carlton,Tokyo)

 

【本篇文章是由記者前往實地投宿,非商業廣告稿,純新聞發佈,本媒體嚴選飯店所有均為當地國家登記合法之飯店,報導的酒店會以服務和舒適,貼心度評分,會採國際評比幾項加入測試,但不做額外的評論,希望讀者前去體驗,本圖片是良好印象實地採訪拍攝】

 

 

文章採訪: 2016 TOKYO 東京

 

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